Pre-Loved Luxury
Toys & Games
Characters & Merch
Fashion
Health & Beauty
Home & Kitchen
Art Supplies
Food
Leisure
Traditional
Frequently Asked Questions
ZenPlus makes it easy to buy products directly from Japan, with only a few clicks. For your peace of mind, here's some common questions and answers.
More questions?
ZenPlus is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenMarket, Inc. umbrella in Osaka, Japan.
Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!
We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.
Shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.
It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.